Privacy Policy

The data controller is:

Matthew Pettersson
Karl-Marx-Straße 64
16816 Neuruppin

Email: kontakt@manukavalley.de

We appreciate your interest in our online store. Protecting your privacy is very important to us. Below, we provide detailed information about how we handle your data.

1. Access Data and Hosting

You can visit our website without providing any personal information. Each time you access a webpage, the web server automatically saves a so-called server log file that contains, for example, the name of the requested file, your IP address, the date and time of the request, the amount of data transferred, and the requesting provider (access data), and documents the request. This access data is evaluated exclusively for the purpose of ensuring the smooth operation of the site and improving our offerings. This serves to safeguard our legitimate interests, which prevail following a balancing of interests, in the correct presentation of our offerings in accordance with Article 6(1)(f) of the GDPR.

Hosting

The services for hosting and displaying the website are provided in part by our service providers as part of processing carried out on our behalf. Unless otherwise specified in this Privacy Policy, all access data and all data collected via the forms provided on this website are processed on their servers. If you have any questions about our service providers and the basis of our cooperation with them, please contact us using the contact information provided in this Privacy Policy.

2. Data processing for contract fulfillment and to establish contact

2.1 Data Processing for Contract Fulfilment

For the purpose of contract fulfillment (including inquiries regarding and the handling of any existing warranty claims and claims for breach of contract, as well as any legal obligations to update information) in accordance with Article 6(1)(b) of the GDPR, we collect personal data when you voluntarily provide it to us as part of your order. Mandatory fields are marked as such, as we require this data for contract fulfillment in these cases and cannot ship the order without it. The data collected is indicated in the respective input forms.

Further information regarding the processing of your data, particularly regarding its disclosure to our service providers for the purposes of order processing, payment processing, and shipping, can be found in the following sections of this Privacy Policy. Once the contract has been fully executed, your data will be restricted for further processing and deleted after the expiration of the retention periods under tax and commercial law pursuant to Art. 6(1)(c) GDPR, unless you have expressly consented to further use of your data in accordance with Article 6(1)(a) of the GDPR, or we reserve the right to use your data beyond this scope, provided such use is permitted by law and we inform you of it in this policy.

2.2 Customer Account

If you have given your consent pursuant to Article 6(1)(a) of the GDPR by choosing to open a customer account, we will use your data for the purpose of opening the customer account and for storing your data for future orders on our website. You may delete your customer account at any time by either sending a message to the contact address provided in this Privacy Policy or using the function provided for this purpose in your customer account. After your customer account is deleted, your data will be deleted unless you have expressly consented to further use of your data in accordance with Article 6(1)(a) of the GDPR or we reserve the right to use your data beyond this scope, which is permitted by law and about which we inform you in this policy.

2.3 Getting in Touch

As part of our customer communications, we collect personal data to process your inquiries in accordance with Article 6(1)(b) of the GDPR when you voluntarily provide this information to us upon contacting us (e.g., via the contact form or email). Mandatory fields are marked as such, as we require this data to process your inquiry. The specific data collected is indicated in the respective input forms. Once your inquiry has been fully processed, your data will be deleted unless you have expressly consented to further use of your data in accordance with Article 6(1)(a) of the GDPR, or we reserve the right to use your data for other purposes that are permitted by law and about which we inform you in this statement.

3. Data processing for the purpose of order fulfillment

To fulfill the contract in accordance with Article 6(1)(b) of the GDPR, we share your data with the shipping provider responsible for delivery, to the extent necessary to deliver the ordered goods.

Sharing data with shipping providers for the purpose of sending shipping notifications

Provided that you have given us your explicit consent to do so during or after your order, we will share your email address with the selected shipping provider in accordance with Article 6(1)(a) of the GDPR so that the provider can contact you prior to delivery to notify you of the shipment or coordinate delivery details.

You may revoke your consent at any time by sending a message to the contact address provided in this Privacy Policy or directly to the shipping service provider at the contact address listed below. Upon revocation, we will delete the data you provided for this purpose, unless you have expressly consented to further use of your data or we reserve the right to use your data beyond this scope, which is permitted by law and about which we inform you in this policy.

DHL Paket GmbH
Sträßchensweg 10
53113 Bonn
Germany

4. Data Processing for Payment Processing

We work with the following partners to process payments in our online store: technical service providers, financial institutions, and payment service providers.

4.1 Data Processing for Transaction Processing

Depending on the selected payment method, we will disclose the data necessary for processing the payment transaction to our technical service providers, who act on our behalf as data processors, or to the designated financial institutions or the selected payment service provider, to the extent necessary to process the payment. This serves the purpose of fulfilling the contract in accordance with Article 6(1)(b) of the GDPR. In some cases, the payment service providers collect the data required to process the payment themselves, e.g., on their own website or through a technical integration into the ordering process. In such cases, the privacy policy of the respective payment service provider applies.

If you have any questions about our payment processing partners or the basis of our collaboration with them, please contact us using the contact information provided in this Privacy Policy.

4.2 Data processing for the purpose of fraud prevention and optimizing our payment processes

Where necessary, we provide our service providers with additional data, which they use—along with the data required to process the payment—in their capacity as our data processors for the purposes of fraud prevention and optimizing our payment processes (e.g., invoicing, handling disputed payments, and supporting accounting). This serves, pursuant to Art. 6(1)(f) GDPR, to safeguard our legitimate interests—which prevail following a balancing of interests—in protecting ourselves against fraud and in ensuring efficient payment management.

5. Email Marketing: Email Newsletters with Subscription

When you subscribe to our newsletter, we use the data required for this purpose or data you have provided separately to send you our email newsletter on a regular basis based on your consent in accordance with Article 6(1)(a) of the GDPR. You may unsubscribe from the newsletter at any time by either sending a message to the contact address provided below or by clicking the link provided for this purpose in the newsletter. After you unsubscribe, we will delete your email address from the recipient list, unless you have expressly consented to further use of your data in accordance with Article 6(1)(a) of the GDPR or we reserve the right to use your data for other purposes that are permitted by law and about which we inform you in this statement.

6. Cookies and Other Technologies

General Information

To make your visit to our website more enjoyable and to enable the use of certain features, we use various technologies on different pages, including so-called cookies. Cookies are small text files that are automatically stored on your device. Some of the cookies we use are deleted at the end of the browser session, i.e., when you close your browser (so-called session cookies). Other cookies remain on your device and allow us to recognize your browser on your next visit (persistent cookies).

Privacy Protection on End Devices

When you use our online services, we employ technologies that are strictly necessary to provide the telemedia service you have expressly requested. In this regard, the storage of information on your device or access to information already stored on your device does not require your consent. For functions that are not strictly necessary, the storage of information on your device or access to information already stored on your device requires your consent. Please note that if you do not grant your consent, parts of the website may not be fully usable. Any consent you have granted remains in effect until you adjust or reset the relevant settings on your device.

Any subsequent data processing via cookies and other technologies

We use technologies that are strictly necessary for the use of certain features of our website (e.g., the shopping cart feature). These technologies collect and process your IP address, the time of your visit, device and browser information, as well as information regarding your use of our website (e.g., information about the contents of your shopping cart). This serves our overriding legitimate interests in optimizing the presentation of our offerings, pursuant to Article 6(1)(f) of the GDPR, following a balancing of interests. In addition, we use technologies to fulfill the legal obligations to which we are subject (e.g., to be able to demonstrate consent to the processing of your personal data) as well as for web analytics and online marketing. Further information on this, including the respective legal basis for data processing, can be found in the following sections of this

Privacy Policy

You can find the cookie settings for your browser at the following links: Microsoft Edge™ / Safari™ / Chrome™ / Firefox™ / Opera™ If you have consented to the use of these technologies in accordance with Article 6(1)(a) of the GDPR, you may withdraw your consent at any time by contacting us via the contact details provided in the Privacy Policy.

7. Use of Cookies and Other Technologies

To the extent that you have provided your consent pursuant to Article 6(1)(a) of the GDPR, we use the following cookies and other third-party technologies on our website. Once the purpose has been fulfilled and we have ceased using the respective technology, the data collected in this context will be deleted. You may withdraw your consent at any time with future effect. Further information regarding your options for revocation can be found in the section “Cookies and Other Technologies.” Additional information, including the basis for our cooperation with the individual providers, can be found under the respective technologies. If you have any questions regarding the providers and the basis for our cooperation with them, please contact us using the contact information provided in this Privacy Policy.

Use of Google Services

We use the following technologies provided by Google Ireland Ltd., Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). The information automatically collected by Google’s technologies regarding your use of our website is generally transmitted to a server operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, and stored there. Unless otherwise specified for the individual technologies, data processing is based on an agreement concluded between joint controllers for the respective technology in accordance with Art. 26 GDPR. Further information about data processing by Google can be found in Google’s privacy policy.

Our service providers are located in and/or use servers in countries outside the EU and the EEA for which the European Commission has determined, by means of a decision, that an adequate level of data protection exists.

Our service providers are located in and/or use servers in countries outside the EU and the EEA. The European Commission has not issued an adequacy decision for these countries. Our cooperation with them is based on the European Commission’s Standard Data Protection Clauses.

Google Analytics

For the purpose of website analysis, Google Analytics automatically collects and stores data (IP address, time of visit, device and browser information, and information about your use of our website), which is used to create usage profiles using pseudonyms. Cookies may be used for this purpose. If you visit our website from the EU, your IP address is stored on a server located in the EU to derive location data and is then immediately deleted before the traffic is forwarded to other Google servers for processing. Data processing is carried out on the basis of a data processing agreement with Google. For the purpose of optimizing the marketing of our website, we have activatedthe data sharing settings for "Google products and services. "This allows Google to access the data collected and processed by Google Analytics and subsequently use it to improve Google services. Data sharing with Google under these data sharing settings is based on an additional agreement between the responsible parties. We have no influence over the subsequent data processing by Google.

YouTube Video Plugin

When embedding third-party content using the YouTube video plugin in the enhanced privacy mode we use, data (IP address, time of visit, device and browser information) is collected, transmitted to Google, and subsequently processed by Google only if you play a video.

8. Social Media

8.1 Social plugins from Facebook (by Meta) and Instagram (by Meta)

Our website uses social media buttons from various social networks. These are embedded in the page solely as HTML links, so no connection to the respective provider’s servers is established when you visit our website. If you click on one of the buttons, the website of the respective social network will open in a new browser window, where you can, for example, click the “Like” or “Share” button.

8.2 Our online presence on Facebook (by Meta) and Instagram (by Meta)

To the extent that you have given your consent to the respective social media operator in accordance with Article 6(1)(a) of the GDPR, your data will be automatically collected and stored for market research and advertising purposes when you visit our online presence on the social media platforms listed above, and usage profiles will be created using pseudonyms. These can be used, for example, to display advertisements within and outside the platforms that are presumed to correspond to your interests. Cookies are generally used for this purpose. For detailed information on the processing and use of data by the respective social media operator, as well as contact information and your rights and settings options regarding the protection of your privacy, please refer to the providers’ privacy policies linked below. Should you still require assistance in this regard, please feel free to contact us.

Facebook(by Meta) is a service provided by Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland (“Meta Platforms Ireland”). The information automatically collected by Meta Platforms Ireland regarding your use of our online presence on Facebook (by Meta) is generally transmitted to and stored on a server operated by Meta Platforms, Inc., 1601 Willow Road, Menlo Park, California 94025, USA. Data processing in connection with a visit to a Facebook (by Meta) fan page is based on an agreement between joint controllers pursuant to Art. 26 GDPR. Further information (information on Insights data) can be found here.

Our service providers are located in and/or use servers in the following countries, for which the European Commission has determined, by decision, that an adequate level of data protection exists: the United States, Canada, Japan, South Korea, New Zealand, the United Kingdom, and Argentina.

Our service providers are located in and/or use servers in the following countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, Brazil, and Mexico. The European Commission has not issued an adequacy decision for these countries. Our cooperation with them is based on the following safeguards: the European Commission’s Standard Data Protection Clauses.

Instagram(by Meta) is a service provided by Meta Platforms Ireland Ltd., Block J, Serpentine Avenue, Dublin 4, Ireland (“Meta Platforms Ireland”). The information automatically collected by Meta Platforms Ireland regarding your use of our online presence on Instagram is generally transmitted to a server operated by Meta Platforms, Inc., 1601 Willow Road, Menlo Park, CA 94025, USA, Menlo Park, California 94025, USA, and stored there. Data processing in connection with a visit to an Instagram (by Meta) fan page is based on an agreement between joint controllers pursuant to Art. 26 GDPR. Further information (information on Insights data) can be found here.

The European Commission has issued a decision recognizing an adequate level of data protection in the United States as the basis for transfers to third countries, provided that the relevant service provider is certified. Certification has been obtained. Our service providers are located in and/or use servers in the following countries: Australia, Hong Kong, India, Indonesia, Malaysia, Singapore, Thailand, Taiwan, Brazil, and Mexico. There is no adequacy decision by the European Commission for these countries. Our cooperation with you is based on the following safeguards: the European Commission’s Standard Data Protection Clauses.

9. How to Contact Us and Your Rights

9.1 Your Rights

As a data subject, you have the following rights:

pursuant to Article 15 of the GDPR, the right to request information about the personal data we process regarding you, to the extent specified therein;
pursuant to Article 16 of the GDPR, the right to request, without undue delay, the rectification of inaccurate personal data or the completion of your personal data stored by us;
pursuant to Article 17 of the GDPR, the right to request the erasure of your personal data stored by us, unless further processing
- to exercise the right to freedom of expression and information;
- to comply with a legal obligation; for reasons of public interest; or
- is necessary for the assertion, exercise, or defense of legal claims;
pursuant to Article 18 of the GDPR, the right to request the restriction of the processing of your personal data, provided that
- you dispute the accuracy of the data;
- the processing is unlawful, but you object to its erasure;
- we no longer need the data, but you need it to assert, exercise, or defend legal claims, or
- you have objected to the processing in accordance with Article 21 of the GDPR;
pursuant to Article 20 of the GDPR, the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format, or to request that it be transmitted to another controller;
In accordance with Article 77 of the GDPR, you have the right to lodge a complaint with a supervisory authority. As a general rule, you may contact the supervisory authority in your usual place of residence, your place of work, or the location of our company headquarters.

Right to object

To the extent that we process personal data as described above to protect our legitimate interests, which prevail following a balancing of interests, you may object to this processing with effect for the future. If the processing is carried out for direct marketing purposes, you may exercise this right at any time as described above. To the extent that the processing is carried out for other purposes, you have a right to object only if there are grounds arising from your particular situation. After you exercise your right to object, we will no longer process your personal data for these purposes, unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights, and freedoms, or if the processing serves to assert, exercise, or defend legal claims. This does not apply if the processing is carried out for direct marketing purposes. In that case, we will no longer process your personal data for this purpose.

9.2 Contact Information

If you have any questions regarding the collection, processing, or use of your personal data, or if you wish to request information, correct, restrict, or delete data, revoke consent you have given, or object to a specific use of your data, please contact us directly using the contact information provided in our Legal Notice.